Refund and Returns Policy
Refund and Returns Policy
Overview:
Our refund and returns policy last for 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-15 days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items:
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to address provided.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns:
To return your product, you should mail your product . You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.That is 2% of product price.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
Need Help?
If you have any questions or concerns regarding our refund and returns policy, don’t hesitate to reach out to us. Our customer service team is here to assist you with any inquiries you may have and to ensure your satisfaction with our products and services.
Changes to this Policy
Capital Sellers reserves the right to update or modify this refund and returns policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your rights as a consumer.
By continuing to use our services after any modifications to this policy, you acknowledge and agree to abide by the updated terms and conditions.
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We appreciate your trust in Capital Sellers and thank you for shopping with us. Your satisfaction is our priority.